Shrink the Change and Grow Your Dental Practice
Someone once said, “Every time I find the meaning of life, they change it.” This feeling of constant change, which can feel overwhelming, is one of the main points of resistance when… Continue On +
The Ring of Opportunity
The American writer Charles Swindoll once said, “We are all faced with a series of great opportunities brilliantly disguised as impossible situations.” For a lot of dental practices, the seemingly impossible situation… Continue On +
Communicating With Your Dental Team
One of the best pieces of advice I ever received regarding communication came from a teacher who reminded us effective memos are never written; effective memos are rewritten. Great speeches are never… Continue On +
What Are You Really Saying to Dental Patients
If you want to create stronger connections with your patients and have more people accept your recommendations for dental treatment, consider becoming fluent in body language. Most of our communication occurs non-verbally. … Continue On +
Putting on Your Game Face: Dental Practice Morning Huddle
Why would a dental practice want to have a morning huddle? It seems like the thing to do, but what does the huddle really accomplish? The most effective morning huddles I have… Continue On +
Coaching a Struggling Dental Team Member
How do you effectively coach someone who is making mistakes? Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +
Employee Manuals – Don’t Put a Target on Your Back
Dental staff management starts with an effective employee manual. Unfortunately, a number of doctors place a target on their back when they hand out employee manuals that are poorly written and outdated. … Continue On +
Dental Marketing – The First Question
Wouldn’t it be nice if by simply opening your door wider you attracted more new patients? Unfortunately, people are not gathering outside your door like they do a donut shop, eager for… Continue On +
When Your Hygiene Team Fears Being Wrong
Through my years of dental practice consulting, I have helped a lot of hygiene teams overcome barriers related to discussing treatment with patients. In almost every situation, the doctor felt the hygienists… Continue On +
Get the Word out about Your Services
I remember meeting with a doctor several years ago who had learned to place her own implants, and she was upset. “I spent all of this money to learn how to place… Continue On +
Why is there a Refund?
Before you sign your name to a refund check, either to a patient or an insurance company, make sure the situation really calls for a refund. Even experienced team members incorrectly post… Continue On +
Code Confusion
What often stands in the way of getting paid promptly for the work you do is the correct four-digit CDT code. Many practices struggle with finding the right codes, and sometimes practices… Continue On +