Practice Action Plan

Just like you, we love it when a plan comes together, but not everyone knows how, or where to begin, when creating that plan.  Or perhaps a plan was created, but now… Continue On +

Assertive Leadership

What defines effective leadership? John Maxwell once said, “A leader is one who knows the way, goes the way, and shows the way.” One important leadership trait that demonstrates the ability to… Continue On +

Coaching is Like Preventive Dentistry

One of the most challenging situations for a dentist is how to respond when the team makes mistakes.  When the health history is not reviewed chair-side or charges for the day are… Continue On +

Challenging Situations Chairside Improve Communication and Leadership Skills

An African Proverb states, “Smooth seas do not make skillful sailors.” Just as turbulent seas craft skillful sailors, challenging situations chairside give dentists and teams an opportunity to improve communication and leadership… Continue On +

Unwelcome Surprises with Extra Treatment Costs

Let’s assume your dental patient has been properly informed about treatment and agreed in writing to estimated out-of-pocket costs. Now the patient is receiving treatment for a crown; however an additional cavity… Continue On +

Qualifying Language Does Not Motivate Patients to Schedule

Since patients seek direction from their dentist, giving clear guidance about treatment needs is critical. If patients do not understand the importance of treatment, they are far less likely to schedule. Treatment… Continue On +

Setting a Timeframe for Dental Treatment

If you are like most people, when you make an important recommendation, you often put a timeframe around it; otherwise your suggestion does not carry as much weight. The same goes in… Continue On +

Resolving Conflict Caused by How We Communicate

Wayne Dyer once said, “Conflict cannot survive without your participation.” While you may not be directly responsible for an unresolved disagreement among team members, you may still have a role by not… Continue On +