A Tremendous Loss

It is with a heavy heart that we share the following news about the family of Jessica Randall, who is one of the partners at Fluence. Jessica’s oldest daughter, Brittany, was killed… Continue On +

Collaboration Between the ADA and the ADCPA About the SBA

Saturday was a full day for Fluence collaborating with the ADCPA and ADA legislators.  Thanks to our affiliation with the ADCPA and partnership with the ADA we continue to stay on the forefront… Continue On +

Significant Update to Friday Email: Critical Update to EIDL Loan Application

This is a significant update to our newsletter sent Friday. Please ignore the steps in that email and follow this process. Many clients have experienced challenges with the Economic Injury Disaster Loan (EIDL)… Continue On +

Security Alert: Increased Phishing Attacks Related to COVID-19

Our IT company, Convergence Networks, sent the below information to all of their clients regarding increased security risks due to COVID-19. They were generous to let us share this with all of… Continue On +

New Form I-9

The U.S. Citizenship and Immigration Services (USCIS) has released the Revised Employment Eligibility Verification Form (Form I-9). The new Form I-9 is available at https://www.uscis.gov/i-9. By September 18, 2017 all employers should… Continue On +

The Hygiene Team’s Role with an Effective Recall System

What role does your hygiene team play in implementing an effective recall system?  This is a common question in dental practices.  While the front team typically handles the recall program, the involvement… Continue On +

Motivate by Paying Attention to the Positive

If you want to motivate your team and create an environment in your practice where you retain great employees, make sure you pay attention.  Every time you see dental patients, your team… Continue On +

Compensation Means More Than Just a Paycheck

If you ask team members what they are paid, they will typically tell you what they are paid per hour; however most dental practices provide benefits in addition to an hourly wage.… Continue On +