Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
The Benefit of Interactions
Researchers Geoffrey West and Luis Bettencourt have discovered interesting characteristics about cities in the United States, namely that cities with denser populations spur greater productivity from each resident. The denser the population,… Continue On +
The Value of Outside Thinking
Alpheus Bingham was a vice president at Eli Lilly when he noticed enormous sums of money were spent trying to solve various technical issues surrounding drug development. After many expensive failures, Bingham… Continue On +
What to Remember with the New Fluoride Codes
With all of the changes in the 2013 CDT codes, it may be easy to overlook how to properly bill out fluoride. In the past, there were separate adult and child fluoride… Continue On +
Remove the Training Wheels
One of the most difficult aspects of hiring someone new is knowing how to effectively incorporate training. How long before you challenge a new hire? Someone once said, “If you wait until… Continue On +
Don’t Mistake Wishes for Goals
Someone once said, “A goal without a plan is just a wish.” Which brings us to the typical conversation between managers and their teams where wishes are mistakenly paraded around as goals.… Continue On +
When Is It Time to Sell Your Dental Practice
When is it time to say when and sell your dental practice? Dentists typically reach this point when they are ready to close the chapter on their dental careers and transition to… Continue On +
Don’t Mistake Longevity for Loyalty
Just because someone has been part of your dental team for years, doesn’t necessarily mean that person is a pillar of your practice. Too many times when initially assessing their teams, dentists… Continue On +
Are Cancellation Fees Effective?
Many dental practices attempt to curb cancellations by charging a fee. But is this effective? Cancellation fees, coupled with appropriate phraseology, work well as a deterrent against patients who call to cancel… Continue On +
Show and Tell
Since we were kids, we have learned through show and tell, which engages our senses and motivates us to listen to what comes next. Unfortunately, the power of show and tell is… Continue On +
What Matters Most to Your Dental Patients
One of the most important aspects of increasing treatment acceptance is to give your dental patients what they want. When I work with dentists and teams on fine-tuning their overall patient experience,… Continue On +
A Secure Practice Includes Passwords
If most of us are concerned about security, why do we make it so easy for hackers to crack our passwords? This is an even bigger deal when you are entrusted to… Continue On +