Oregon and Portland Ban the Box Laws
In case you missed it, the Oregon Legislature passed a Ban the Box Law that went into effect January 1, 2016. The law prohibits Oregon employers from asking job applicants about criminal… Continue On +
New Dental Patients – Balancing Convenience and Thoroughness
A common challenge with new dental patients is balancing their need for convenience with your need to do a thorough job. When an established patient comes in for a regular visit, you… Continue On +
Data Breach Coverage for Your Dental Practice
One of the worst things that could happen to your dental practice is to have a hacker access the protected health information of your patients. Then what would you do? You can’t… Continue On +
Make Your Vision Your Action
Malcolm Gladwell once said, “The visionary starts with a clean sheet of paper, and re-imagines the world.” If you were going to start with a clean sheet of paper, how would you… Continue On +
Tires and Teeth
A dental practice can sometimes be viewed just like an automotive tire store. Not in the sense that they both sell similar products, or even have similar processes. What they have in… Continue On +
Preparing for Leaves of Absence from Your Dental Practice
What do you need to have lined up before you take a leave of absence from your dental practice? The most important person to line up is a dentist to cover for… Continue On +
3 Stats to Monitor with New Dental Patients
Most dental practices spend time and resources trying to attract new patients to the practice. Dentists and teams also work hard to ensure the patient experience is as positive as possible. This… Continue On +
When Your Hygiene Team Fears Being Wrong
Through my years of dental practice consulting, I have helped a lot of hygiene teams overcome barriers related to discussing treatment with patients. In almost every situation, the doctor felt the hygienists… Continue On +
Three Important Agenda Points for Great Team Meetings
One purpose of regular team meetings is to collectively discuss what is affecting the performance of the dental practice. This means going deeper than just production and collection numbers to understand important… Continue On +
Win Your Patients Over With Prompt Follow-Up
We have all experienced situations where we expected a healthcare provider or a vendor to follow-up on our questions; however they never called. What kind of impression did that make? In many… Continue On +
The Uncrowded Extra Mile
Many dental practices talk about going the extra mile for patients, but how many actually do it? The time, the effort, the consistency; it’s not easy. Inspirational speaker Wayne Dyer once said,… Continue On +
Dental Practice Building: Opportunities With Emergencies
Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” One of the biggest dental practice building opportunities missed by dentists and… Continue On +