Employers Must Notify Employees of Exchange Option by October 1, 2013
Beginning January 1, 2014, individuals and employees of small businesses will have access to insurance coverage through the Affordable Care Act’s (ACA) health insurance exchanges (Exchanges). Open enrollment under the Exchanges will… Continue On +
Employee Manuals – Don’t Put a Target on Your Back
Dental staff management starts with an effective employee manual. Unfortunately, a number of doctors place a target on their back when they hand out employee manuals that are poorly written and outdated. … Continue On +
Motivate by Making a Difference
One effective way to motivate a dental team is to show them how they make a difference. When your team understands how their actions positively affect patient care, overall teamwork, and the… Continue On +
Avoid the Dental Tug-of-War
When a dental patient comes in for a perio maintenance visit, can you bill the insurance company for a regular cleaning? How about when a patient receives a comprehensive exam, can you… Continue On +
Speaking the Patient’s Language
Imagine if an exterminator informed you, after inspecting your house, that you had isopterans. What would you ask next? Let’s assume the exterminator noticed a puzzled look on your face, so he… Continue On +
What Do Your Patients Want from Your Dental Practice
Recent research by The Rain Group, which is profiled in an article in Inc. magazine, offers some interesting insights into what drives customer behavior. Applying this information to your dental practice will… Continue On +
Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
The Benefit of Interactions
Researchers Geoffrey West and Luis Bettencourt have discovered interesting characteristics about cities in the United States, namely that cities with denser populations spur greater productivity from each resident. The denser the population,… Continue On +
The Value of Outside Thinking
Alpheus Bingham was a vice president at Eli Lilly when he noticed enormous sums of money were spent trying to solve various technical issues surrounding drug development. After many expensive failures, Bingham… Continue On +
What to Remember with the New Fluoride Codes
With all of the changes in the 2013 CDT codes, it may be easy to overlook how to properly bill out fluoride. In the past, there were separate adult and child fluoride… Continue On +
Remove the Training Wheels
One of the most difficult aspects of hiring someone new is knowing how to effectively incorporate training. How long before you challenge a new hire? Someone once said, “If you wait until… Continue On +
Don’t Mistake Wishes for Goals
Someone once said, “A goal without a plan is just a wish.” Which brings us to the typical conversation between managers and their teams where wishes are mistakenly paraded around as goals.… Continue On +