Find the Bright Spots
Why are some challenges with teams or businesses so hard to correct? Maybe we fail to spend enough time learning from the bright spots. In 1990, the Save the Children foundation, which… Continue On +
Preparation Prevails
One hundred years ago in 1911 two teams raced to be the first explorers to reach the South Pole. Norwegian Roald Amundsen competed against his British rival, Robert Scott. Not only did… Continue On +
A Pyramid of Confusion
An unclear idea, no matter how good it is, typically falls flat. Just look at the Food Pyramid. Who can argue with the idea of developing a tool to help people eat… Continue On +
Fanatical Customer Service
Do you enjoy waiting on hold for customer service? How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +
What Do You Believe
I recently heard a speaker who challenged his audience to reconsider what they believed. He spoke specifically about interpersonal communication and how we often take sides over what we believe is true. … Continue On +
Attitude for Growth
How do you foster growth within a dental practice when we have a less-than-ideal economy? The catalyst is effective leadership. But what makes a leader effective? Someone once said, “A good leader… Continue On +
The Risk of Inaction
Many times we fail to take action for fear of the risks. What happens if we make the wrong move with our team, if we stumble while implementing something new, or if… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +
Guiding Dental Patients to Schedule at the “Right Time”
Ideal schedules and pre-blocks that optimize production look great on paper, but the inevitable question is how do you get dental patients to schedule at the “right time.” Consider your own experiences… Continue On +
From Adversity Comes Innovation
Have you ever overcome adversity and then promised yourself you would do whatever it takes not to repeat the same unpleasantness? Whenever you keep that promise, you typically rid yourself of a… Continue On +
Back from the Dead to Win the Gold
Have you ever felt yourself struggling to bounce back from a disappointment? When you consider the feat of Betty Robinson, whose story appeared in the most recent issue of Mental Floss magazine,… Continue On +
Shrink the Change and Grow Your Dental Practice
Someone once said, “Every time I find the meaning of life, they change it.” This feeling of constant change, which can feel overwhelming, is one of the main points of resistance when… Continue On +