Team Approach to Scheduling
Who is responsible for filling openings in your schedule? Many dental teams respond by motioning toward a stressed-out member of the front office team who has regular nightmares about cancellations. But if… Continue On +
The Trigger of Innovation
Emergency responders everywhere may soon add a plunger to their CPR repertoire. Yes, a plunger. The FDA is currently testing the ResQPump, which studies have found to be at least fifty percent… Continue On +
Relaxation Leads to Inspiration
Now you have the perfect excuse to take time off: relaxation leads to inspiration. A recent article in the Wall Street Journal by Barbara Haislip explores insights experienced by entrepreneurs while on… Continue On +
Find the Bright Spots
Why are some challenges with teams or businesses so hard to correct? Maybe we fail to spend enough time learning from the bright spots. In 1990, the Save the Children foundation, which… Continue On +
Preparation Prevails
One hundred years ago in 1911 two teams raced to be the first explorers to reach the South Pole. Norwegian Roald Amundsen competed against his British rival, Robert Scott. Not only did… Continue On +
A Pyramid of Confusion
An unclear idea, no matter how good it is, typically falls flat. Just look at the Food Pyramid. Who can argue with the idea of developing a tool to help people eat… Continue On +
Fanatical Customer Service
Do you enjoy waiting on hold for customer service? How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +
What Do You Believe
I recently heard a speaker who challenged his audience to reconsider what they believed. He spoke specifically about interpersonal communication and how we often take sides over what we believe is true. … Continue On +
Attitude for Growth
How do you foster growth within a dental practice when we have a less-than-ideal economy? The catalyst is effective leadership. But what makes a leader effective? Someone once said, “A good leader… Continue On +
The Risk of Inaction
Many times we fail to take action for fear of the risks. What happens if we make the wrong move with our team, if we stumble while implementing something new, or if… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +
Guiding Dental Patients to Schedule at the “Right Time”
Ideal schedules and pre-blocks that optimize production look great on paper, but the inevitable question is how do you get dental patients to schedule at the “right time.” Consider your own experiences… Continue On +