Creating Your Mental Postcard
Have you ever wondered why we sometimes get stuck and can’t seem to reach a goal? My observation is most of the time we fail to create a mental postcard. Chip and… Continue On +
Volunteerism and Teamwork
Someone once said, “No one cares what you know, unless they know that you care.” That helps explain why our opinions of others can change after we see them caring for someone… Continue On +
Innovation Is Sometimes Right in Front of Us
Innovation sometimes strikes in the most ordinary of circumstances. Ben Eisenstadt and his wife, Betty, were at lunch when Ben had an idea after watching Betty wrestle with a clogged sugar container:… Continue On +
Communicating With Your Dental Team
One of the best pieces of advice I ever received regarding communication came from a teacher who reminded us effective memos are never written; effective memos are rewritten. Great speeches are never… Continue On +
Life Adapts – Can We?
Death Valley is one of the last places in the world where we would expect life to flourish. Temperatures can exceed 120 degrees, the soil is full of salt, and the wind… Continue On +
More Than Just Coins in a Jar
How many years of your life have felt like “just another year?” I contemplated this at a recent meeting of Toastmasters—a public speaking organization—where we were challenged to pick a coin from… Continue On +
Putting on Your Game Face: Dental Practice Morning Huddle
Why would a dental practice want to have a morning huddle? It seems like the thing to do, but what does the huddle really accomplish? The most effective morning huddles I have… Continue On +
Coaching a Struggling Dental Team Member
How do you effectively coach someone who is making mistakes? Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +
Leaders Are Not Critics
When doctors work on becoming stronger leaders, they inevitably revisit two important lessons of dental practice management. First, critics do not motivate teams. Regular criticism makes your team believe you are against… Continue On +
When Your Hygiene Team Fears Being Wrong
Through my years of dental practice consulting, I have helped a lot of hygiene teams overcome barriers related to discussing treatment with patients. In almost every situation, the doctor felt the hygienists… Continue On +
Teaching Us about More Than Just Planets
Imagine you had worked years on a discovery, putting in countless hours, and then just before you were going to make your announcement to the world somebody beat you to it. How… Continue On +
Spring
We are just a few days from the start of spring, a season that transforms the landscape with fragrant enticements, interrupting our busy minds until we take stock in the bigger world. … Continue On +