Utilizing Effective Patient Surveys
Patient surveys can provide valuable feedback regarding how to take your practice to the next level assuming you ask the right questions. Consider this quote from Francois de La Rochefoucauld: “Few people… Continue On +
Why is there a Refund?
Before you sign your name to a refund check, either to a patient or an insurance company, make sure the situation really calls for a refund. Even experienced team members incorrectly post… Continue On +
Comparison Shopping
Treatment coordinators know all too well that more patients are comparison shopping when it comes to orthodontic treatment. The challenge is how to address the concerns of a comparison shopper during the… Continue On +
The Standard is the Standard
You can learn a lot about a coach when he / she walks off the field after a heartbreaking loss. I have great admiration for Mike Tomlin, head coach of the Pittsburgh… Continue On +
Time: The Extinct Species
I read a recent thought of the day from Franklin Covey that suggested we take a day and see how much time we spend engaged in activities we can label “unimportant.” One… Continue On +
Don’t Sell Yourself Short
A new year often brings the desire for better habits, and one habit worth implementing right away is to bill the services you perform. It sounds simple; however uncharged procedures accumulate quickly… Continue On +