Why is there a Refund?
Before you sign your name to a refund check, either to a patient or an insurance company, make sure the situation really calls for a refund. Even experienced team members incorrectly post… Continue On +
Comparison Shopping
Treatment coordinators know all too well that more patients are comparison shopping when it comes to orthodontic treatment. The challenge is how to address the concerns of a comparison shopper during the… Continue On +
The Standard is the Standard
You can learn a lot about a coach when he / she walks off the field after a heartbreaking loss. I have great admiration for Mike Tomlin, head coach of the Pittsburgh… Continue On +
Time: The Extinct Species
I read a recent thought of the day from Franklin Covey that suggested we take a day and see how much time we spend engaged in activities we can label “unimportant.” One… Continue On +
Don’t Sell Yourself Short
A new year often brings the desire for better habits, and one habit worth implementing right away is to bill the services you perform. It sounds simple; however uncharged procedures accumulate quickly… Continue On +