How to Frame Change

Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.” How… Continue On +

Coaching is Like Preventive Dentistry

One of the most challenging situations for a dentist is how to respond when the team makes mistakes.  When the health history is not reviewed chair-side or charges for the day are… Continue On +

Challenging Situations Chairside Improve Communication and Leadership Skills

An African Proverb states, “Smooth seas do not make skillful sailors.” Just as turbulent seas craft skillful sailors, challenging situations chairside give dentists and teams an opportunity to improve communication and leadership… Continue On +

Resolving Conflict Caused by How We Communicate

Wayne Dyer once said, “Conflict cannot survive without your participation.” While you may not be directly responsible for an unresolved disagreement among team members, you may still have a role by not… Continue On +

Build Trust with Effective Hand-Offs

One of the most frustrating experiences for patients is repeating key points about health history and treatment needs to multiple members of the clinical team. Patients may wonder if the team is… Continue On +

Can You Endorse Your Associate?

Assuming you are busy enough and have appropriate cash flow to add an associate dentist, how do you know if you are hiring the right associate? The right associate is not just… Continue On +

Jumpstart Your Day with a Great Morning Huddle

If constructed the right way, morning huddles can help jumpstart your day by improving teamwork and the overall flow of the day. In addition, patients benefit because the dentist and team are… Continue On +

No Need to Run from Conflict

It is a common response to want to put on your running shoes whenever you hear about conflict. Wanting to get as far away from the challenge is understandable, although it’s far… Continue On +