How to Frame Change
Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.” How… Continue On +
Coaching is Like Preventive Dentistry
One of the most challenging situations for a dentist is how to respond when the team makes mistakes. When the health history is not reviewed chair-side or charges for the day are… Continue On +
Challenging Situations Chairside Improve Communication and Leadership Skills
An African Proverb states, “Smooth seas do not make skillful sailors.” Just as turbulent seas craft skillful sailors, challenging situations chairside give dentists and teams an opportunity to improve communication and leadership… Continue On +
Resolving Conflict Caused by How We Communicate
Wayne Dyer once said, “Conflict cannot survive without your participation.” While you may not be directly responsible for an unresolved disagreement among team members, you may still have a role by not… Continue On +
Build Trust with Effective Hand-Offs
One of the most frustrating experiences for patients is repeating key points about health history and treatment needs to multiple members of the clinical team. Patients may wonder if the team is… Continue On +
Can You Endorse Your Associate?
Assuming you are busy enough and have appropriate cash flow to add an associate dentist, how do you know if you are hiring the right associate? The right associate is not just… Continue On +
Jumpstart Your Day with a Great Morning Huddle
If constructed the right way, morning huddles can help jumpstart your day by improving teamwork and the overall flow of the day. In addition, patients benefit because the dentist and team are… Continue On +
No Need to Run from Conflict
It is a common response to want to put on your running shoes whenever you hear about conflict. Wanting to get as far away from the challenge is understandable, although it’s far… Continue On +
Important Questions for Performance Reviews
One of the most common questions dentists have about performance reviews (after covering wage-related questions) involves what to cover during the meeting. Performance reviews are ideal opportunities to learn more about your… Continue On +
How to Have Effective Meetings
Someone once said, “A meeting is an event at which the minutes are kept and the hours are lost.” If your staff meetings seem like events where hours are lost and little… Continue On +
Make Your Vision Your Action
Malcolm Gladwell once said, “The visionary starts with a clean sheet of paper, and re-imagines the world.” If you were going to start with a clean sheet of paper, how would you… Continue On +
Leaders Show the Way
What does it take to fine-tune your leadership skills? Consider what John Maxwell once said about the subject. “A leader is one who knows the way, goes the way, and shows the… Continue On +