Getting Google Reviews with Review Wizards
If you are not generating as many positive Google reviews as possible, you are at a competitive disadvantage since potential new patients rely on reviews to judge your practice. When new patients… Continue On +
How Much Production Are You Losing to Write Offs?
Let’s say your practice bills out $5,000 of production today. How much of that production would you expect to collect? There are typically differences between what is produced and collected, and the… Continue On +
Big Treatment Plans
When patients have a lot on their treatment plans, they are typically the most in need of great dental care; however it is commonly a struggle to get these patients to schedule.… Continue On +
Are You Accidentally Turning New Dental Patients Away?
How many new dental patients do you turn away each month? Almost every dental team would say that new patients are never turned away, especially given how hard most practices work at… Continue On +
Qualifying Language Undermines Treatment Acceptance
What you say matters, especially if you are talking to dental patients. If you want to understand how qualifying language can undermine your diagnosis and call to action, consider the following two… Continue On +
Where Does the Time Go?
Are you effective at managing your time? Many of us may not be as effective as we think, as discussed in the excellent book Deep Work by Cal Newport. For example, in… Continue On +
Dentists and Payment Arrangements
Who is the best person in your practice for making payment arrangements? It’s rare when the answer is the dentist; however dentists can easily get caught up in inquiries about money whenever… Continue On +
Addressing Conflict with Questions
The Dalai Lama once said, “Dialogue is the most effective way of resolving conflict.” However, it is very common to react to a situation involving conflict or to move away and not… Continue On +
When Challenged Do You Fear the Worst or Just See Roses?
Douglas Everett, a British chemist and author, once said, “There are some people who live in a dream world, and there are some who face reality; and then there are those who… Continue On +
Saying Goodbye to Problematic Dental Patients
Just as some of your patients wait too long to seek treatment for an infection, your dental practice may wait too long at times to dismiss problematic patients. And the delay is… Continue On +
It’s Not Just a Cleaning
Many times when dental patients call to cancel a hygiene visit, they will say, “But it’s just a cleaning.” While you may get frustrated at patients for devaluing important preventive care, keep… Continue On +
3 Ways to Decrease Cancellations
Cancellations can ruin well-orchestrated schedules while draining valuable time from the dental team as they scramble to fill the openings. Instead of reacting to cancellations, consider how you can take three proactive… Continue On +