Dentist and xray

Convey “Why” Patients Need to Schedule

Why does your dental patient need a crown?  Why are you recommending a graft or an implant or a bruxism device?  While you may communicate the need for each procedure in clinically… Continue On +

Questions Interview

Interview Questions to Avoid

While it’s important to ask effective interview questions to help find the right fit for your practice, it’s equally critical to avoid venturing into restricted areas of inquiry.  Knowing what not to… Continue On +

Communicate - hands

Qualifying Language Undermines Treatment Acceptance

What you say matters, especially if you are talking to dental patients.  If you want to understand how qualifying language can undermine your diagnosis and call to action, consider the following two examples.… Continue On +

Decision Making

Consider the Opposite Perspective When Making Decisions

One of the wisest management moves you can make in your dental practice is to consider the opposite perspective when making decisions, especially when you feel absolutely sure about your ideas.  This… Continue On +


Opportunities with Emergencies

Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.”  One of the biggest practice building opportunities missed by dentists and teams… Continue On +

Phone call

Converting Inquiries into New Dental Patients

Since you put so much effort into getting new patients to call your dental practice, it’s imperative that you convert those inquires into scheduled appointments.  This is unfortunately one of the most… Continue On +


Important Questions for Performance Reviews

One of the most common questions dentists have about performance reviews (after covering wage-related questions) involves what to cover during the meeting.  Performance reviews are ideal opportunities to learn more about your… Continue On +


Method of Payment for Dental Accounts Receivable

One of the best ways to manage accounts receivable is to make sure you collect as much as possible at the time of dental service.  This sounds like common sense advice.  What… Continue On +