The Sweet Sound of Our Own Name

Dale Carnegie once said, “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” As you consider how to make stronger connections with those creatures… Continue On +

7.28.15 thief

Know What You’re Getting into before You Hire Someone

Whenever we discuss embezzlement prevention, we always include the following in our discussion: protect your practice by not hiring embezzlers. Whenever I communicate this to a group of dentists, I always see… Continue On +


Show and Tell

Since we were kids, we have learned through show and tell, which engages our senses and motivates us to listen to what comes next. Unfortunately, the power of show and tell is… Continue On +


Know Yourself and Others to Make Better Decisions

Our decision making ability is greatly enhanced when we can discern what is happening around us as well as how we feel about the situation. In practice, this is often more difficult… Continue On +

7.16.15 guide direction sign

Patient Push-Back Does Not Signal Retreat

The French Mathematician Renee Descartes once said, “The first precept was never to accept a thing as true until I knew it as such without a single doubt.” If Descartes was alive… Continue On +

7.15.15 happy teeth

Tires and Teeth

A dental practice can sometimes be viewed just like an automotive tire store. Not in the sense that they both sell similar products, or even have similar processes. What they have in… Continue On +

7.14.15 team hands in

Build Leadership Through Assertiveness

Assertiveness is an essential skill for effective leadership; yet this skill is often misunderstood. What is the difference between assertiveness and aggressiveness? When you act assertively, you express beliefs, recommendations, and/or feelings… Continue On +


What Matters Most to Your Dental Patients

One of the most important aspects of increasing treatment acceptance is to give your dental patients what they want. When I work with dentists and teams on fine-tuning their overall patient experience,… Continue On +