Win for Everyone

How to Frame Change

Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.”  How… Continue On +

Staff Costs

Reducing Staff Costs

Not only is it challenging to recruit and retain a great dental team, but it is also challenging to keep staff costs under control.  Your greatest asset, your team, is also your… Continue On +

postive feedback

Motivate by Paying Attention to the Positive

If you want to motivate your team and create an environment in your practice where you retain great employees, make sure you pay attention.  Every time you see dental patients, your team… Continue On +


Billing for “Difficult” Dental Cleanings

One of the most common challenges with past-due dental patients is the expectation that everything can be accomplished with one visit.  Necessary x-rays, the exam, and the cleaning all in one hour… Continue On +


When Is It Time to Sell Your Dental Practice

When is it time to say when and sell your dental practice?  Dentists typically reach this point when they are ready to close the chapter on their dental careers and transition to… Continue On +


Coaching a Struggling Dental Team Member

How do you effectively coach someone who is making mistakes?  Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +


Dental Patient Surveys

How valuable are patient surveys?  Some dentists may think along the lines of David Letterman, who once said, “USA Today has come out with a new survey – apparently three out of… Continue On +

Review Records

Proactive Steps for Insurance Audits

No one welcomes an insurance audit.  But the time to prepare for one is now, long before you receive notification from an insurance company.  Remember that an audit is an attempt to… Continue On +