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Sharing Performance Information with Your Dental Team

Do you consistently share practice performance statistics and goals with your dental team?  If the practice is doing poorly, you may hesitate to share numbers for fear the team will abandon ship;… Continue On +

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Win Your Patients Over With Prompt Follow-Up

We have all experienced situations where we expected a healthcare provider or a vendor to follow-up on our questions; however they never called.  What kind of impression did that make?  In many… Continue On +

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Interview Questions to Avoid

While it’s important to ask effective interview questions to help find the right fit for your practice, it’s equally critical to avoid venturing into restricted areas of inquiry.  Knowing what not to… Continue On +

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How to Handle a Clash of New Patient Expectations

One of the worst-case scenarios for a dentist is to find significant decay on a new patient who expects everything is fine.  How do you break the bad news without making the… Continue On +

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Effective Interview Questions

It’s tough enough to lose someone on your dental team, but then you have the challenging task of interviewing candidates to find the right fit.  How do you know if the person… Continue On +

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Incentivize Your Team: Bonus (Part II of II)

In Part I we discussed some of the less tangible and peripheral items that can lead to success or failure of an incentive based bonus system. In Part II we will talk… Continue On +

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Your Dental Practice is Just Like a Used Car

For those of you who are looking to sell your dental practice in the near future and retire to a life of luxury on a tropical island somewhere, there are a few… Continue On +

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Connecting with Overwhelmed Dental Patients

How do you connect with overwhelmed dental patients?  It’s not easy.  And since there is a better than average chance you will not guide overwhelmed patients to schedule for treatment, the most… Continue On +