Explore Your Options

How Effective Leaders Make Decisions

Sometimes you have to make challenging decisions in your dental practice concerning patient care, staff retention, equipment purchases, and more. In order to make the best decision for you and your practice,… Continue On +

Dentist and team

Proactively Coach the Small Stuff

One of the most challenging situations for a dentist is how to respond when the team starts overlooking the small stuff. When the health history is not reviewed chair-side or charges for… Continue On +

Dental patient in waiting room

Are You Really Welcoming New Patients?

Are you really welcoming new patients to your dental practice, or are you inadvertently turning them away?  We are yet to see a sign proclaiming, “We have shut our door on new… Continue On +

Hygienist and Patient

The Hygiene Team’s Role with an Effective Recall System

What role does your hygiene team play in implementing an effective recall system?  This is a common question in dental practices.  While the front team typically handles the recall program, the involvement… Continue On +

Dentist and xray

Convey “Why” Patients Need to Schedule

Why does your dental patient need a crown?  Why are you recommending a graft or an implant or a bruxism device?  While you may communicate the need for each procedure in clinically… Continue On +

Questions Interview

Interview Questions to Avoid

While it’s important to ask effective interview questions to help find the right fit for your practice, it’s equally critical to avoid venturing into restricted areas of inquiry.  Knowing what not to… Continue On +

Communicate - hands

Qualifying Language Undermines Treatment Acceptance

What you say matters, especially if you are talking to dental patients.  If you want to understand how qualifying language can undermine your diagnosis and call to action, consider the following two examples.… Continue On +

Decision Making

Consider the Opposite Perspective When Making Decisions

One of the wisest management moves you can make in your dental practice is to consider the opposite perspective when making decisions, especially when you feel absolutely sure about your ideas.  This… Continue On +