Getting Things Accomplished in a Dental Front Office
Block scheduling is not just an effective way to productively schedule dental patients, it is also a valuable tool for the front office team. Many dental front teams struggle to keep up… Continue On +
How to Handle Negative Online Reviews
What do you do when a dental patient posts a negative online review of your practice? A lot of dentists reach for the panic button just after they hit a punching bag. … Continue On +
Dental Teams and Problem Solving
How can you and your dental team become better problem solvers? Consider three of the tips offered in the most recent edition of Inc. magazine. Be wary of any problem that has… Continue On +
Fanatical Customer Service
Do you enjoy waiting on hold for customer service? How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +
Attitude for Growth
How do you foster growth within a dental practice when we have a less-than-ideal economy? The catalyst is effective leadership. But what makes a leader effective? Someone once said, “A good leader… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +
Guiding Dental Patients to Schedule at the “Right Time”
Ideal schedules and pre-blocks that optimize production look great on paper, but the inevitable question is how do you get dental patients to schedule at the “right time.” Consider your own experiences… Continue On +
Scheduling Your Ideal Day
Have you ever had one of those days where you sprint from operatory to operatory, barely having five minutes for lunch, running late the entire day, and when you finally finish you… Continue On +
Communication Made Simple
Over two hundred years ago the English chemist, Joseph Priestly, said, “The more elaborate our means of communication, the less we communicate.” I can’t imagine what Priestly would think today. When research… Continue On +
Shrink the Change and Grow Your Dental Practice
Someone once said, “Every time I find the meaning of life, they change it.” This feeling of constant change, which can feel overwhelming, is one of the main points of resistance when… Continue On +
The Ring of Opportunity
The American writer Charles Swindoll once said, “We are all faced with a series of great opportunities brilliantly disguised as impossible situations.” For a lot of dental practices, the seemingly impossible situation… Continue On +
Communicating With Your Dental Team
One of the best pieces of advice I ever received regarding communication came from a teacher who reminded us effective memos are never written; effective memos are rewritten. Great speeches are never… Continue On +