Making the Most of CAD/CAM Technology
If Santa brought your dental practice a CEREC or an ED4, it’s important to keep several things in mind. Your front office team will most likely have questions about how to bill… Continue On +
Resistance to Change Might Be a Good Thing
Sometimes resistance to change is a good thing. Yes, a good thing. The key is to keep an open mind as you learn what is behind the resistance. I once met with… Continue On +
Don’t Be Mistaken for the Grinch
The Grinch isn’t just a holiday character. When giving team members feedback, some people sound like the Grinch year round. So how do you give effective feedback? First, it’s important to realize… Continue On +
Trigger a Good Habit
Robert Puller once said, “Good habits, once established are just as hard to break as are bad habits.” A challenge for every leader is how to instill good habits. Peter Gollwitzer, a… Continue On +
Following the Herd
If you are alone in an unfamiliar building and you hear a fire alarm, how will you react? Most of us will move, either to evacuate the building or to find out… Continue On +
Staying on Time
How often are you on-time with your dental patients? Whenever I ask this question to dentists and teams, I typically get three distinct answers. Dentists are usually consumed with the present moment… Continue On +
Leadership as Clear as Low-Fat Milk
One of the most difficult tasks of a leader is providing clear direction. What may seem obvious to us is often confusing to others. So how do you provide clear direction? Consider… Continue On +
What If Insurance Doesn’t Cover It
You finish with your exam and set the patient up to review your findings. You make your recommendations for dental treatment and the patient seems to understand; however as soon as you… Continue On +
From Gum on the Sidewalk to Spontaneous Creativity
A wad of discarded chewing gum may look like trash to us but not to artist Ben Wilson. For the last few years, Wilson has transformed these sticky nuisances into works of… Continue On +
Nobody Schedules for Small Decay
Imagine you take your car in for an oil change. Your mechanic, in addition to changing your oil, inspects your engine. When your car is ready, your mechanic explains his findings: “Your… Continue On +
What Popcorn Can Teach Us about Leadership
Researchers at Cornell University wanted to see what would happen if they gave movie-goers a free bucket of popcorn. Now this wasn’t just any type of popcorn; it was engineered to be… Continue On +
Reducing Dental Appointment Cancellations
Imagine the nice vacations you could take if you could capture just a fraction of the cost of missed dental appointments. The cost is also felt across the ocean. The National Health… Continue On +