3 Stats to Monitor with New Dental Patients
Most dental practices spend time and resources trying to attract new patients to the practice. Dentists and teams also work hard to ensure the patient experience is as positive as possible. This… Continue On +
When Your Hygiene Team Fears Being Wrong
Through my years of dental practice consulting, I have helped a lot of hygiene teams overcome barriers related to discussing treatment with patients. In almost every situation, the doctor felt the hygienists… Continue On +
Communication Made Simple
Over two hundred years ago the English chemist, Joseph Priestly, said, “The more elaborate our means of communication, the less we communicate.” I can’t imagine what Priestly would think today. When research… Continue On +
How to Collect What You Produce
Have you ever felt as if you were working really hard with a productive schedule yet cash was still tight? There are several situations that can cause this, one of which is… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +
Three Important Agenda Points for Great Team Meetings
One purpose of regular team meetings is to collectively discuss what is affecting the performance of the dental practice. This means going deeper than just production and collection numbers to understand important… Continue On +
Motivating Insurance-Driven Patients
When dental patients tell you they will only do what insurance covers, it is not a reason to acquiesce. Instead, it’s a wakeup call for you and your team regarding how you… Continue On +
Shrink the Change and Grow Your Dental Practice
Someone once said, “Every time I find the meaning of life, they change it.” This feeling of constant change, which can feel overwhelming, is one of the main points of resistance when… Continue On +
Rest and Lunch Breaks for Your Dental Team
When your dental practice is busy and you are rushing from chair to chair, you are not typically paying attention to whether your team is taking their rest and lunch breaks. Therefore,… Continue On +
What Are You Really Saying To Dental Patients?
If you want to create stronger connections with your patients and have more people accept your recommendations for dental treatment, consider becoming fluent in body language. Most of our communication occurs non-verbally. … Continue On +
Improving Hygiene Production
Long term patient relationships are built in the hygiene chair, which is why your hygiene team is so important for dental practice growth. Your hygiene team also contributes significantly to practice production—really… Continue On +
Dental Marketing – The First Question
Wouldn’t it be nice if by simply opening your door wider you attracted more new patients? Unfortunately, people are not gathering outside your door like they do a donut shop, eager for… Continue On +