Find the Bright Spots

Why are some challenges with teams or businesses so hard to correct?  Maybe we fail to spend enough time learning from the bright spots. In 1990, the Save the Children foundation, which… Continue On +

How to Handle Negative Online Reviews

What do you do when a dental patient posts a negative online review of your practice?  A lot of dentists reach for the panic button just after they hit a punching bag. … Continue On +

A Pyramid of Confusion

An unclear idea, no matter how good it is, typically falls flat.  Just look at the Food Pyramid.  Who can argue with the idea of developing a tool to help people eat… Continue On +

Dental Teams and Problem Solving

How can you and your dental team become better problem solvers?  Consider three of the tips offered in the most recent edition of Inc. magazine. Be wary of any problem that has… Continue On +

Fanatical Customer Service

Do you enjoy waiting on hold for customer service?  How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +

What Do You Believe

I recently heard a speaker who challenged his audience to reconsider what they believed.  He spoke specifically about interpersonal communication and how we often take sides over what we believe is true. … Continue On +

Attitude for Growth

How do you foster growth within a dental practice when we have a less-than-ideal economy?  The catalyst is effective leadership.  But what makes a leader effective? Someone once said, “A good leader… Continue On +

The Identity of Dental Staff Turnover

Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover.  Many dentists go through periods where they constantly go through staff, and… Continue On +