Author Archives: fluence
Patient Push-Back Does Not Signal Retreat
The French Mathematician Renee Descartes once said, “The first precept was never to accept a thing as true until I knew it as such without a single doubt.” If Descartes was alive… Continue On +
Tires and Teeth
A dental practice can sometimes be viewed just like an automotive tire store. Not in the sense that they both sell similar products, or even have similar processes. What they have in… Continue On +
Build Leadership Through Assertiveness
Assertiveness is an essential skill for effective leadership; yet this skill is often misunderstood. What is the difference between assertiveness and aggressiveness? When you act assertively, you express beliefs, recommendations, and/or feelings… Continue On +
What Matters Most to Your Dental Patients
One of the most important aspects of increasing treatment acceptance is to give your dental patients what they want. When I work with dentists and teams on fine-tuning their overall patient experience,… Continue On +
The Personality of a Good Team
If you do not like everyone on your dental team, is that a bad thing? It depends on the reasons for your feelings. If you struggle with the personality types on your… Continue On +
A Secure Practice Includes Passwords
If most of us are concerned about security, why do we make it so easy for hackers to crack our passwords? This is an even bigger deal when you are entrusted to… Continue On +
Addressing Conflict with Questions
When you encounter conflict, your first instinct may be to counter what the other person is saying. Or, maybe you like to immediately offer suggestions for how to resolve each point. While… Continue On +
Placing Value on Pain Relief
Do you think a dental patient is happy when you relieve that person’s pain or alleviate some type of discomfort? Of course your patient is happy. Why then do so many dentists… Continue On +
Oregon Mandatory Sick Leave Policy
A bill that awaits the Governor’s signature will mandate that Oregon employers provide sick time to all employees. The bill is expected to go into effect on January 1, 2016. What does… Continue On +
Emergency Exams Should Not Create Emergencies
Emergency exams are part of dentistry. Patients have a tooth ache or a crown comes loose and they need to see you. And dentists and teams love to help. But how many… Continue On +
Parents Can Get Credit For Sending Their Kids To Day Camp
With summer just around the corner, there is a tax break that working parents should know about. Many working parents must arrange for care of their children under 13 years of age… Continue On +
Marketing Never Stops In Your Dental Practice
Even though you may not think of it this way, every part of the dental patient experience offers you an opportunity to market your practice. This does not mean you are asking… Continue On +