Running a dental practice means juggling patient care, compliance, and business operations. Unfortunately, it also makes you a prime target for scammers. From phishing emails to fraudulent payment schemes, these threats can cost you money, damage your reputation, and compromise patient trust. Here’s what you need to know—and how to stay safe.
Top Scams Dentists Face
- Fake Licensing Board Notices
Scammers pose as regulators, demanding immediate payment to “avoid suspension.”
Tip: Verify any communication directly with your state board using official contact details. - Phishing Emails & Business Email Compromise (BEC)
These emails look legitimate and often request urgent payments or login credentials.
Tip: Train staff to spot suspicious emails and enable multi-factor authentication (MFA). - Ransomware Attacks
Malware encrypts your data until a ransom is paid.
Tip: Maintain secure backups and keep systems updated. - Payroll Redirection Scams
Fraudsters impersonate employees via email, requesting changes to direct deposit details.
Tip: Always confirm payroll changes through a secondary channel (phone or in-person) and never rely solely on email requests.
Practical Prevention Strategies
- Cybersecurity Basics
- Use strong, unique passwords and MFA.
- Encrypt patient data and emails.
- Regularly update software and apply security patches.
- Maintain a relationship with a reputable IT company.
- Staff Training
- Educate employees on phishing, fraud awareness, and HIPAA compliance.
- Create clear reporting channels for suspicious activity.
- Financial & Payroll Controls
- Implement dual approval for payments and payroll changes.
- Review bank reconciliations monthly.
- Use secure HR/payroll systems with role-based access.
- Vendor Verification
- Confirm any changes in payment details through a separate channel (phone call).
- Keep a list of trusted contacts and never rely solely on email requests.
Red Flags to Watch For
- Urgent requests for payment or sensitive information.
- Emails with vague subject lines or unexpected attachments.
- Requests to change payroll or vendor banking details via email.
Final Thoughts
Scams evolve constantly, but vigilance and proactive measures can protect your practice. Start by reviewing your cybersecurity posture, tightening internal controls, and fostering a culture of compliance. Remember: prevention costs far less than recovery.