The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +
Guiding Dental Patients to Schedule at the “Right Time”
Ideal schedules and pre-blocks that optimize production look great on paper, but the inevitable question is how do you get dental patients to schedule at the “right time.” Consider your own experiences… Continue On +
From Adversity Comes Innovation
Have you ever overcome adversity and then promised yourself you would do whatever it takes not to repeat the same unpleasantness? Whenever you keep that promise, you typically rid yourself of a… Continue On +
Scheduling Your Ideal Day
Have you ever had one of those days where you sprint from operatory to operatory, barely having five minutes for lunch, running late the entire day, and when you finally finish you… Continue On +
Back from the Dead to Win the Gold
Have you ever felt yourself struggling to bounce back from a disappointment? When you consider the feat of Betty Robinson, whose story appeared in the most recent issue of Mental Floss magazine,… Continue On +
Communication Made Simple
Over two hundred years ago the English chemist, Joseph Priestly, said, “The more elaborate our means of communication, the less we communicate.” I can’t imagine what Priestly would think today. When research… Continue On +
Shrink the Change and Grow Your Dental Practice
Someone once said, “Every time I find the meaning of life, they change it.” This feeling of constant change, which can feel overwhelming, is one of the main points of resistance when… Continue On +
Dental Fee Information is Now Online
There is now an online resource that could help raise patient awareness about dental fees and insurance. Insurance Solutions reported in their June newsletter about the website, www.fairhealthconsumer.org, which is maintained by… Continue On +
Customer Focus – Lessons from the NFL, Capitalism, and Dentistry
According to Roger Martin, author of the book Fixing the Game, companies can learn a lot from the NFL in order to avoid the out-of-control speculation that lead to our recent financial… Continue On +
Creating Your Mental Postcard
Have you ever wondered why we sometimes get stuck and can’t seem to reach a goal? My observation is most of the time we fail to create a mental postcard. Chip and… Continue On +
The Ring of Opportunity
The American writer Charles Swindoll once said, “We are all faced with a series of great opportunities brilliantly disguised as impossible situations.” For a lot of dental practices, the seemingly impossible situation… Continue On +
Volunteerism and Teamwork
Someone once said, “No one cares what you know, unless they know that you care.” That helps explain why our opinions of others can change after we see them caring for someone… Continue On +