Fraud and Embezzlement – Don’t be a Victim
In the current economy the average American’s income is falling and at the same time credit card debt is on the rise. In this environment employee fraud and embezzlement becomes a very… Continue On +
The Emotionally Intelligent Leader
When Delos “Toby” Cosgrove, a cardiologist, became CEO of the Cleveland Clinic in 2004, he was very confident he could do great things for the institution. Cosgrove first joined the Cleveland Clinic… Continue On +
Sparks of Innovation Fly if Given a Chance
Brainstorming sessions with your dental team can provide sparks of innovation about everything from how to fine-tune the patient experience to how to increase referrals. However, brainstorming in a less-that-supportive environment kills… Continue On +
What Bad Leaders Say
Do you strengthen your dental team with encouraging words and helpful coaching? Does your team know you trust them? Or do you undermine your team and the success of your dental practice… Continue On +
Resilience Defines Who We Are
How do you manage adversity? Admiral Jim Stockdale, a prisoner of war tortured by the Vietcong for eight years, was interviewed in the book Good to Great. The author, Jim Collin, asked… Continue On +
Off-The-Wall Interview Questions Get Results
According to a recent article in CNN Money, hiring managers are getting quite creative with the questions they ask applicants, and dentists can apply these same techniques when hiring for their team.… Continue On +
Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
The Importance of Reconciling Your Accounts Receivable
As a client of Fluence, you are likely aware that we tie down your accounts receivable (AR). What does this mean and why do we do it? During the reconciling or “tying… Continue On +
Team Approach to Scheduling
Who is responsible for filling openings in your schedule? Many dental teams respond by motioning toward a stressed-out member of the front office team who has regular nightmares about cancellations. But if… Continue On +
Simple Tips for Coding Dental Exams Correctly
One of the most common questions dental teams ask is how to use the D0180 code for comprehensive periodontal evaluations. Some practices have used this code incorrectly when a hygienist does full… Continue On +
Recharacterizing your 2010 Conversion from Traditional IRA to Roth IRA
We are writing to inform you that if you act by October 17, 2011, you have a last chance to “reach back” and change the nature of IRA contributions (including conversions to… Continue On +
The Trigger of Innovation
Emergency responders everywhere may soon add a plunger to their CPR repertoire. Yes, a plunger. The FDA is currently testing the ResQPump, which studies have found to be at least fifty percent… Continue On +