Stay Out of Trouble with Discounts and Credits
One of the fundamental concepts about dental insurance billing is often missed by practices, and even though the oversights are typically innocent in nature, the consequences can be significant. The fundamental concept… Continue On +
Speaking the Patient’s Language
Imagine if an exterminator informed you, after inspecting your house, that you had isopterans. What would you ask next? Let’s assume the exterminator noticed a puzzled look on your face, so he… Continue On +
The Sweet Sound of Our Own Name
Dale Carnegie once said, “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” As you consider how to make stronger connections with those creatures… Continue On +
Opportunity in the Mud
Opportunity is sometimes right in front of us and we don’t even know it. In 2008, naval engineering companies asked fuel-cell researcher Keegan Cooke to find an easier way to produce power… Continue On +
3 Traits of Successful Leadership
During a recent meeting with a dentist, we reviewed notable improvements in a variety of practice performance measures, and we discussed how his financials looked so much healthier than the year before. … Continue On +
Know What You’re Getting Into Before You Hire Someone
Whenever we discuss embezzlement prevention, we always include the following in our discussion: protect your practice by not hiring embezzlers. Whenever I communicate this to a group of dentists, I always see… Continue On +
Why Paying for a Bookkeeper Will Help Generate Wealth
When it comes to preparing the bookkeeping for your business it can often be a hard decision to either prepare it yourself, or to pay a bookkeeper to prepare it for you. … Continue On +
Inspiration from Inside of a Garage
How determined are you in the face of setbacks? Microbiologist Eri Gentry grew weary of the red tape surrounding cancer research and treatments, and in 2009 she created a lab in her… Continue On +
Show and Tell
Since we were kids, we have learned through show and tell, which engages our senses and motivates us to listen to what comes next. Unfortunately, the power of show and tell is… Continue On +
Patient Push-Back Does Not Signal Retreat
The French Mathematician Rene Descartes once said, “The first precept was never to accept a thing as true until I knew it as such without a single doubt.” If Descartes was alive… Continue On +
What Matters Most to Your Dental Patients
One of the most important aspects of increasing treatment acceptance is to give your dental patients what they want. When I work with dentists and teams on fine-tuning their overall patient experience,… Continue On +
Getting the Most Out of Plan B
The mathematician James Yorke once said, “The most successful people are those who are good at Plan B.” How effective are you at shifting gears when things do not go as expected?… Continue On +