Inspiration Not to Give Up
The movie, Rocky, was certainly an inspirational film, but how it came into existence is just as amazing. Sylvester Stallone was struggling to find acting work while he worked odd jobs which… Continue On +
The Working Interview
Benjamin Franklin once said: “An ounce of prevention is worth a pound of cure.” This is no truer than when dealing with a working interview. It is extremely common that after a… Continue On +
When to Send Billing Statements
When is the appropriate time to send billing statements to your dental patients? Sending billing statements too soon may cause confusion—when dental claims are still outstanding—while while taking too long to send… Continue On +
Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
New Oregon Law for Veterans
On April 4, 2013, Governor Kitzhaber signed a new law requiring Oregon employers to provide employees who are veterans with time off on Veterans Day. Under the law, an eligible employee who… Continue On +
The Benefit of Interactions
Researchers Geoffrey West and Luis Bettencourt have discovered interesting characteristics about cities in the United States, namely that cities with denser populations spur greater productivity from each resident. The denser the population,… Continue On +
More Than Just Coins in a Jar
How many years of your life have felt like “just another year?” I contemplated this at a recent meeting of Toastmasters—a public speaking organization—where we were challenged to pick a coin from… Continue On +
The Importance of Diverse Training
Having a diverse background can sometimes elevate our creativity. Consider the case of Joe Davis, who has merged the fields of art and science to the benefit of MIT and Harvard Medical… Continue On +
Bet on your Staff
After you expend the time and resources to hire someone, how do develop your new team member to ensure she/he meets your expectations? Just because a new hire has experience doesn’t mean… Continue On +
Getting Dental Patients to “Yes”
Whether you want to propose a certain treatment plan or schedule a hard-to-please patient at a specific time, one of the biggest obstacles you have to overcome is the fear that someone… Continue On +
Ideas for Block Scheduling
Henry Kissinger once said, “There cannot be a crisis today; my schedule is already full.” How many times have dental practices felt the same way, and then the phone rings with a… Continue On +
Ellie Days
My young niece, Ellie, announced to her parents one Sunday morning that this was Ellie Day and she asked for extra attention and toys. My sister and brother-in-law, who both have a… Continue On +