Know What You’re Getting into before You Hire Someone
Whenever we discuss embezzlement prevention, we always include the following in our discussion: protect your practice by not hiring embezzlers. Whenever I communicate this to a group of dentists, I always see… Continue On +
Addressing Conflict with Questions
When you encounter conflict, your first instinct may be to counter what the other person is saying. Or, maybe you like to immediately offer suggestions for how to resolve each point. While… Continue On +
Being on Time for Work Matters
Dr. Seuss once asked, “How did it get so late so soon?” This is a question dental team members may ask as they roll into work too late to attend your huddle… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +
Rest and Lunch Breaks for Your Dental Team
When your dental practice is busy and you are rushing from chair to chair, you are not typically paying attention to whether your team is taking their rest and lunch breaks. Therefore,… Continue On +
Finding the Right Associate Dentist
When you are busy enough to add an associate to your dental practice, it’s important to find a dentist who will reflect favorably on your practice. While that sounds straightforward, it’s more… Continue On +
Interview Questions to Avoid
While it’s important to ask effective interview questions to help find the right fit for your practice, it’s equally critical to avoid venturing into restricted areas of inquiry. Knowing what not to… Continue On +
Effective Interview Questions
It’s tough enough to lose someone on your dental team, but then you have the challenging task of interviewing candidates to find the right fit. How do you know if the person… Continue On +
Incentivize Your Team: Bonus (Part II of II)
In Part I we discussed some of the less tangible and peripheral items that can lead to success or failure of an incentive based bonus system. In Part II we will talk… Continue On +
Controlling Dental Staff Costs
If your dental staff costs are higher than what you would like to see, consider looking closely at four parts of the day. First, when your team clocks in, do they start… Continue On +
Combatting Turnover of All-Star Employees in a High Turnover Industry
Unfortunately, dental offices can experience high levels of turnover, with the average employee lasting less than 2 years at a given practice. Each time an office experiences turnover of its all-star employees… Continue On +
Common Handbook Policies Under Attack From NLRB
In light of recent National Labor Relations Board (NLRB) scrutiny, certain long standing policies in employee handbooks will need to be altered or removed completely. The primary risk with having some of… Continue On +