What Do Your Patients Want from Your Dental Practice
Recent research by The Rain Group, which is profiled in an article in Inc. magazine, offers some interesting insights into what drives customer behavior. Applying this information to your dental practice will… Continue On +
Key Ways to Motivate Your Dental Team
Since it is easy for dentists and their teams to get caught up in the day-to-day flow of patients, it’s easy to lose focus on the bigger goals of the practice. How… Continue On +
New HIPAA Provisions for Patient Rights
Do not be surprised if a patient asks you to not bill their insurance company for a specific service. It may sound like an odd request, maybe even something that is prohibited… Continue On +
Document, Document, Document!
On one hand electronic claim disbursements are a very good thing. Dental practices get paid much faster. On the other hand the quick turnaround can make you think the insurance claim was… Continue On +
The Power of Small Innovations
Small innovations are sometimes the most important. Just ask Jeffrey Karp, a researcher and professor at the Harvard Medical School. Karp and his team are working on an innovative means to make… Continue On +
Curbing Cancellations
One of the most frustrating things for a dental front office team is to build a productive schedule only to see it fall apart from cancellation after cancellation. At times this may… Continue On +
Inspiration Not to Give Up
The movie, Rocky, was certainly an inspirational film, but how it came into existence is just as amazing. Sylvester Stallone was struggling to find acting work while he worked odd jobs which… Continue On +
The Working Interview
Benjamin Franklin once said: “An ounce of prevention is worth a pound of cure.” This is no truer than when dealing with a working interview. It is extremely common that after a… Continue On +
When to Send Billing Statements
When is the appropriate time to send billing statements to your dental patients? Sending billing statements too soon may cause confusion—when dental claims are still outstanding—while while taking too long to send… Continue On +
Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
The Benefit of Interactions
Researchers Geoffrey West and Luis Bettencourt have discovered interesting characteristics about cities in the United States, namely that cities with denser populations spur greater productivity from each resident. The denser the population,… Continue On +
More Than Just Coins in a Jar
How many years of your life have felt like “just another year?” I contemplated this at a recent meeting of Toastmasters—a public speaking organization—where we were challenged to pick a coin from… Continue On +