Is Dental Treatment Really Needed?

Dentists and clinical teams are empathetic by nature, which explains why they struggle when patients balk at treatment recommendations.  Especially when patients express concerns over cost.  But what are patients really asking… Continue On +

Dental Fee Information is Now Online

There is now an online resource that could help raise patient awareness about dental fees and insurance.  Insurance Solutions reported in their June newsletter about the website,, which is maintained by… Continue On +

Customer Focus – Lessons from the NFL, Capitalism, and Dentistry

According to Roger Martin, author of the book Fixing the Game, companies can learn a lot from the NFL in order to avoid the out-of-control speculation that lead to our recent financial… Continue On +

Volunteerism and Teamwork

Someone once said, “No one cares what you know, unless they know that you care.”  That helps explain why our opinions of others can change after we see them caring for someone… Continue On +

Where are the New Patients?

If your new patient flow has yet to return to pre-recession levels, you are not alone.  Most of the dental practice management clients we have are still experiencing less than robust new… Continue On +

Knowing When to Say When with Staff

One of the biggest challenges dentists have with managing staff conflict is knowing when to say when.  Dentists are empathetic by nature, which means they often tolerate an intolerable situation for too… Continue On +

The Best of All Possible Worlds

“The optimist proclaims that we live in the best of all possible worlds, and the pessimist fears this is true.”  James Branch Cabell Which outlook do you prefer, that of the optimist… Continue On +

Why Can’t You Charge Your Full Fee?

If you are a PPO provider and place porcelain crowns for cosmetic reasons—meaning the insurance company will not provide a benefit for the service—can you charge your non-PPO fees for the crowns? … Continue On +