Back from the Dead to Win the Gold

Have you ever felt yourself struggling to bounce back from a disappointment?  When you consider the feat of Betty Robinson, whose story appeared in the most recent issue of Mental Floss magazine,… Continue On +

Communication Made Simple

Over two hundred years ago the English chemist, Joseph Priestly, said, “The more elaborate our means of communication, the less we communicate.”  I can’t imagine what Priestly would think today. When research… Continue On +

Shrink the Change and Grow Your Dental Practice

Someone once said, “Every time I find the meaning of life, they change it.”  This feeling of constant change, which can feel overwhelming, is one of the main points of resistance when… Continue On +

Creating Your Mental Postcard

Have you ever wondered why we sometimes get stuck and can’t seem to reach a goal?  My observation is most of the time we fail to create a mental postcard.  Chip and… Continue On +

Dental Marketing – The First Question

Wouldn’t it be nice if by simply opening your door wider you attracted more new patients?  Unfortunately, people are not gathering outside your door like they do a donut shop, eager for… Continue On +

Utilizing Effective Patient Surveys

Patient surveys can provide valuable feedback regarding how to take your practice to the next level assuming you ask the right questions. Consider this quote from Francois de La Rochefoucauld: “Few people… Continue On +

Why is there a Refund?

Before you sign your name to a refund check, either to a patient or an insurance company, make sure the situation really calls for a refund.  Even experienced team members incorrectly post… Continue On +

Comparison Shopping

Treatment coordinators know all too well that more patients are comparison shopping when it comes to orthodontic treatment.  The challenge is how to address the concerns of a comparison shopper during the… Continue On +