How to Handle Negative Online Reviews

What do you do when a dental patient posts a negative online review of your practice?  A lot of dentists reach for the panic button just after they hit a punching bag. … Continue On +

Fanatical Customer Service

Do you enjoy waiting on hold for customer service?  How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +

The Ring of Opportunity

The American writer Charles Swindoll once said, “We are all faced with a series of great opportunities brilliantly disguised as impossible situations.”  For a lot of dental practices, the seemingly impossible situation… Continue On +

Dental Marketing – The First Question

Wouldn’t it be nice if by simply opening your door wider you attracted more new patients?  Unfortunately, people are not gathering outside your door like they do a donut shop, eager for… Continue On +