Why is there a Refund?

Before you sign your name to a refund check, either to a patient or an insurance company, make sure the situation really calls for a refund.  Even experienced team members incorrectly post… Continue On +

Code Confusion

What often stands in the way of getting paid promptly for the work you do is the correct four-digit CDT code.  Many practices struggle with finding the right codes, and sometimes practices… Continue On +

Comparison Shopping

Treatment coordinators know all too well that more patients are comparison shopping when it comes to orthodontic treatment.  The challenge is how to address the concerns of a comparison shopper during the… Continue On +

Sometimes You Need to Be the “Heavy”

Most doctors and teams can easily name the patients who frequently cancel.  When you see those names on the schedule you are tempted to call Las Vegas to get the over-under on… Continue On +

It Takes The Right Attitude

Which would you rather have, a skilled employee or an employee with a great attitude?  Based on all of my years working with dental practice teams, I give the nod to a… Continue On +

How to Increase Your Practice Fees

I have had a number of “secret” meetings with doctors over the last year where we wait for the practice to clear out, we go behind closed doors, and the doctor leans… Continue On +

Time: The Extinct Species

I read a recent thought of the day from Franklin Covey that suggested we take a day and see how much time we spend engaged in activities we can label “unimportant.” One… Continue On +

Don’t Sell Yourself Short

A new year often brings the desire for better habits, and one habit worth implementing right away is to bill the services you perform. It sounds simple; however uncharged procedures accumulate quickly… Continue On +