Communication Made Simple

Over two hundred years ago the English chemist, Joseph Priestly, said, “The more elaborate our means of communication, the less we communicate.”  I can’t imagine what Priestly would think today. When research… Continue On +

Shrink the Change and Grow Your Dental Practice

Someone once said, “Every time I find the meaning of life, they change it.”  This feeling of constant change, which can feel overwhelming, is one of the main points of resistance when… Continue On +

The Ring of Opportunity

The American writer Charles Swindoll once said, “We are all faced with a series of great opportunities brilliantly disguised as impossible situations.”  For a lot of dental practices, the seemingly impossible situation… Continue On +

Communicating With Your Dental Team

One of the best pieces of advice I ever received regarding communication came from a teacher who reminded us effective memos are never written; effective memos are rewritten.  Great speeches are never… Continue On +

What Are You Really Saying to Dental Patients

If you want to create stronger connections with your patients and have more people accept your recommendations for dental treatment, consider becoming fluent in body language.  Most of our communication occurs non-verbally. … Continue On +

Putting on Your Game Face: Dental Practice Morning Huddle

Why would a dental practice want to have a morning huddle?  It seems like the thing to do, but what does the huddle really accomplish?  The most effective morning huddles I have… Continue On +

Coaching a Struggling Dental Team Member

How do you effectively coach someone who is making mistakes?  Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +

Employee Manuals – Don’t Put a Target on Your Back

Dental staff management starts with an effective employee manual.  Unfortunately, a number of doctors place a target on their back when they hand out employee manuals that are poorly written and outdated. … Continue On +