Make Integrity Contagious

Why is it that people act differently in a group than they would individually?  Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +

Team Approach to Scheduling

Who is responsible for filling openings in your schedule?  Many dental teams respond by motioning toward a stressed-out member of the front office team who has regular nightmares about cancellations. But if… Continue On +

Relationship Crisis

Before blaming the economy for any struggles, I encourage dentists and their teams to search for another type of crisis.  A relationship crisis. A relationship crisis can hurt a practice in two… Continue On +

Find the Bright Spots

Why are some challenges with teams or businesses so hard to correct?  Maybe we fail to spend enough time learning from the bright spots. In 1990, the Save the Children foundation, which… Continue On +

How to Handle Negative Online Reviews

What do you do when a dental patient posts a negative online review of your practice?  A lot of dentists reach for the panic button just after they hit a punching bag. … Continue On +

A Pyramid of Confusion

An unclear idea, no matter how good it is, typically falls flat.  Just look at the Food Pyramid.  Who can argue with the idea of developing a tool to help people eat… Continue On +

Dental Teams and Problem Solving

How can you and your dental team become better problem solvers?  Consider three of the tips offered in the most recent edition of Inc. magazine. Be wary of any problem that has… Continue On +

Fanatical Customer Service

Do you enjoy waiting on hold for customer service?  How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +