What Bad Leaders Say

Do you strengthen your dental team with encouraging words and helpful coaching?  Does your team know you trust them? Or do you undermine your team and the success of your dental practice… Continue On +

Resilience Defines Who We Are

How do you manage adversity?  Admiral Jim Stockdale, a prisoner of war tortured by the Vietcong for eight years, was interviewed in the book Good to Great.  The author, Jim Collin, asked… Continue On +

Off-The-Wall Interview Questions Get Results

According to a recent article in CNN Money, hiring managers are getting quite creative with the questions they ask applicants, and dentists can apply these same techniques when hiring for their team.… Continue On +

Make Integrity Contagious

Why is it that people act differently in a group than they would individually?  Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +

The Importance of Reconciling Your Accounts Receivable

As a client of Fluence, you are likely aware that we tie down your accounts receivable (AR).  What does this mean and why do we do it? During the reconciling or “tying… Continue On +

Team Approach to Scheduling

Who is responsible for filling openings in your schedule?  Many dental teams respond by motioning toward a stressed-out member of the front office team who has regular nightmares about cancellations. But if… Continue On +

Simple Tips for Coding Dental Exams Correctly

One of the most common questions dental teams ask is how to use the D0180 code for comprehensive periodontal evaluations.  Some practices have used this code incorrectly when a hygienist does full… Continue On +

Recharacterizing your 2010 Conversion from Traditional IRA to Roth IRA

We are writing to inform you that if you act by October 17, 2011, you have a last chance to “reach back” and change the nature of IRA contributions (including conversions to… Continue On +

The Trigger of Innovation

Emergency responders everywhere may soon add a plunger to their CPR repertoire.  Yes, a plunger.  The FDA is currently testing the ResQPump, which studies have found to be at least fifty percent… Continue On +

Is it the Right Time to Refinance Your Home or Practice

When asking if it is the right time to refinance, there is no blanket answer for every person; refinancing makes sense when you can reduce the costs of the loan.  Interest rates… Continue On +

What Dental Teams Can Learn from Disney

If you have ever stood in line for a ride at Disney World, you are not the only person who notices how slow the line moves or how many upset children are… Continue On +

Relaxation Leads to Inspiration

Now you have the perfect excuse to take time off: relaxation leads to inspiration.  A recent article in the Wall Street Journal by Barbara Haislip explores insights experienced by entrepreneurs while on… Continue On +