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Recent Posts
- Dealing With the Rising Cost of Health Care Posted May 17, 2012
- When We Are Pushed to Our Limits Posted May 15, 2012
- The Mental Stretch of Innovation Posted May 10, 2012
- Waiving Deductibles and Co-payments Posted May 08, 2012
- Forgiveness Posted May 03, 2012
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You Speak English and Body Language
When people work on improving communication skills, they naturally focus on what they are trying to say. What’s even more important, thought, is how you say it. The entertainer Mae West once … Read More +
Win Your Patients Over With Prompt Follow-Up
We have all experienced situations where we expected a healthcare provider or a vendor to follow-up on our questions; however they never called. What kind of impression did that make? In many … Read More +
How Open Are You to New Ideas?
How open-minded are you to new ideas? Charles Kettering, the American engineer who invented the electric starter, once said, “People are very open-minded about new things—as long as they are exactly like … Read More +
Are Cancellation Fees Effective?
Many dental practices attempt to curb cancellations by charging a fee. But is this effective? Cancellation fees, coupled with appropriate phraseology, work well as a deterrent against patients who call to cancel … Read More +
Curbing Last-Minute Cancellations
Few things are more irritating to a dentist and team than patients who cancel at the last-minute, leaving big gaps in the schedule. And it’s normal for dentists and teams to want … Read More +