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Recent Posts
- Dealing With the Rising Cost of Health Care Posted May 17, 2012
- When We Are Pushed to Our Limits Posted May 15, 2012
- The Mental Stretch of Innovation Posted May 10, 2012
- Waiving Deductibles and Co-payments Posted May 08, 2012
- Forgiveness Posted May 03, 2012
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Knowing When to Say When with Staff
One of the biggest challenges dentists have with managing staff conflict is knowing when to say when. Dentists are empathetic by nature, which means they often tolerate an intolerable situation for too … Read More +
The Best of All Possible Worlds
“The optimist proclaims that we live in the best of all possible worlds, and the pessimist fears this is true.” James Branch Cabell Which outlook do you prefer, that of the optimist … Read More +
Why Can’t You Charge Your Full Fee?
If you are a PPO provider and place porcelain crowns for cosmetic reasons—meaning the insurance company will not provide a benefit for the service—can you charge your non-PPO fees for the crowns? … Read More +
Employee Manuals – Don’t Put a Target on Your Back
Dental staff management starts with an effective employee manual. Unfortunately, a number of doctors place a target on their back when they hand out employee manuals that are poorly written and outdated. … Read More +
Leaders Are Not Critics
When doctors work on becoming stronger leaders, they inevitably revisit two important lessons of dental practice management. First, critics do not motivate teams. Regular criticism makes your team believe you are against … Read More +