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Recent Posts
- Dealing With the Rising Cost of Health Care Posted May 17, 2012
- When We Are Pushed to Our Limits Posted May 15, 2012
- The Mental Stretch of Innovation Posted May 10, 2012
- Waiving Deductibles and Co-payments Posted May 08, 2012
- Forgiveness Posted May 03, 2012
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Category Archives: Consulting
Are Cancellation Fees Effective?
Many dental practices attempt to curb cancellations by charging a fee. But is this effective? Cancellation fees, coupled with appropriate phraseology, work well as a deterrent against patients who call to cancel … Read More +
Show and Tell
Since we were kids, we have learned through show and tell, which engages our senses and motivates us to listen to what comes next. Unfortunately, the power of show and tell is … Read More +
What Matters Most to Your Dental Patients
One of the most important aspects of increasing treatment acceptance is to give your dental patients what they want. When I work with dentists and teams on fine-tuning their overall patient experience, … Read More +
A Secure Practice Includes Passwords
If most of us are concerned about security, why do we make it so easy for hackers to crack our passwords? This is an even bigger deal when you are entrusted to … Read More +
Overcoming Real Adversity
Have you ever wondered how well you would stand up to real adversity? I mean the real stuff. Imagine, for example, that you survived a plane crash, and you are now in … Read More +